FAQ
1. What is RNS Real Foods?
RNS Real Foods is an online platform dedicated to delivering authentic, natural, and high-quality food products directly to your doorstep. We combine technology and trust to ensure every customer receives fresh, healthy, and ethically sourced products.
2. How can I place an order?
You can easily browse our website, add your favorite items to the cart, and proceed to checkout. Once your order is confirmed, you’ll receive an email and SMS notification with tracking details.
3. Do you offer same-day delivery?
✅ Yes, in select areas!
Same-day delivery is available in specific cities and regions depending on product availability and order time. Orders placed before 12:00 PM are usually eligible.
4. How can I track my order?
You can track your order through your RNS Real Foods account dashboard or by clicking the tracking link sent via email/SMS.
5. Are your products 100% authentic?
Absolutely! Every product we offer goes through strict quality checks and is sourced directly from trusted farmers, verified producers, and certified suppliers.
6. What payment methods do you accept?
We currently accept:
💳 Debit/Credit Cards
🏦 Bank Transfers
📱 Mobile Payments (bKash, Nagad, Rocket)
💵 Cash on Delivery (COD)
7. Can I cancel my order?
Yes, you can cancel your order before it is dispatched. Once the order is shipped, it cannot be canceled but may be eligible for a return or refund (see Return Policy below).
8. How can I contact customer support?
You can reach us via:
📧 rashedinpromax@gmail.com
📞 +8801318199796
We’re available Sunday to Friday, 6:00 AM – 10:00 PM.
RNS Real Foods is an online platform dedicated to delivering authentic, natural, and high-quality food products directly to your doorstep. We combine technology and trust to ensure every customer receives fresh, healthy, and ethically sourced products.
2. How can I place an order?
You can easily browse our website, add your favorite items to the cart, and proceed to checkout. Once your order is confirmed, you’ll receive an email and SMS notification with tracking details.
3. Do you offer same-day delivery?
✅ Yes, in select areas!
Same-day delivery is available in specific cities and regions depending on product availability and order time. Orders placed before 12:00 PM are usually eligible.
4. How can I track my order?
You can track your order through your RNS Real Foods account dashboard or by clicking the tracking link sent via email/SMS.
5. Are your products 100% authentic?
Absolutely! Every product we offer goes through strict quality checks and is sourced directly from trusted farmers, verified producers, and certified suppliers.
6. What payment methods do you accept?
We currently accept:
💳 Debit/Credit Cards
🏦 Bank Transfers
📱 Mobile Payments (bKash, Nagad, Rocket)
💵 Cash on Delivery (COD)
7. Can I cancel my order?
Yes, you can cancel your order before it is dispatched. Once the order is shipped, it cannot be canceled but may be eligible for a return or refund (see Return Policy below).
8. How can I contact customer support?
You can reach us via:
📧 rashedinpromax@gmail.com
📞 +8801318199796
We’re available Sunday to Friday, 6:00 AM – 10:00 PM.